Privacy policy

01Who we are

This website is operated by Profiti Group, a technology distributor operating in Kosovo since 1991, located at Rr. Hyrije Hana, Tregu i Ri, Zona Industriale, 10000 Prishtina.

Profiti Group is the controller of the personal data processed through this website. For any privacy question, write to us at info@profiti-ks.com.

02What data we collect

We only collect what you send us. When you fill in the contact form or write in the support chat, we receive your name, email address, phone number if you choose to give it, and your message.

Our hosting provider automatically processes technical data such as IP address, browser type and request time to serve the site and protect it from abuse. We do not build visitor profiles.

The site stores a few preferences in your browser, such as theme and cookie choice. See the Cookie policy for details.

03Why we use it and on what legal basis

We use your contact details only to answer your request, send you a quote when you ask for one, and handle follow-up directly related to it.

The legal basis is our legitimate interest in replying to messages you send us, or taking steps before entering into a contract when you request a quote. Technical data is processed on the basis of our legitimate interest in keeping the site secure and working.

We do not sell your data and we do not send you marketing emails without your consent.

04Support chat and AI search

Messages you write in the support chat are sent to us by email, just like the contact form, and are answered by our team.

The site search may send the text you type to an artificial intelligence service (Anthropic) to suggest relevant pages and products. Queries are not used to identify you. Please do not type personal data into the search field.

05Recipients and processors

Your data is seen only by Profiti Group staff handling your request. We share it only with the providers we need to run the site: Vercel (hosting), Resend (email delivery) and Anthropic (search suggestions).

These providers process data only on our instructions and may do so on servers outside Kosovo, including the EU and the US, under contractual safeguards. We disclose data to authorities only when the law requires it.

06How long we keep it

We keep contact and chat messages for as long as needed to handle your request and related follow-up, up to 24 months, unless the law requires a longer period, for example for accounting records. After that we delete them.

Preferences stored in your browser stay there until you clear them yourself.

07Security

The site is served only over an encrypted connection (HTTPS). We limit access to messages to the people who need them and use providers that apply recognised security standards. No system is completely immune, but we take protecting your data seriously.

08Your rights

Under Law No. 06/L-082 on Protection of Personal Data, you have the right to access your data, have it rectified or erased, restrict its processing, object to processing, and receive it in a portable, readable format.

To exercise these rights, write to us at info@profiti-ks.com. We will reply without undue delay and within the legal time limits.

If you believe your data is not being handled properly, you can lodge a complaint with the Information and Privacy Agency of the Republic of Kosovo.

09Children

The site is aimed at businesses and adults. We do not knowingly collect data from children. If you believe a child has sent us personal data, contact us and we will delete it.

10Changes to this policy

We may update this policy when the site or the law changes. The date of the latest update is shown at the top of the page. We will flag significant changes clearly on the site.

11Contact us

Profiti Group, Rr. Hyrije Hana, Tregu i Ri, Zona Industriale, 10000 Prishtina, Kosovo. Email: info@profiti-ks.com. Phone: +383 49 180 091.